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Our Service Philosophy
We’re here when it counts. When challenges occur, our team is your team, working tirelessly to get the best possible result for your business. Customer service is not just a division at Liberty, it’s an attitude and a company philosophy.

Liberty’s Service Vision

Here’s what sets us apart…

  1. Liberty IS The Power of Choice – Liberty chooses our global partnerships & service provider relationships based on competitive pricing & performance. We offer fair market pricing combined with extraordinary service.
  2. Liberty Offers Value Added Service – Liberty offers added benefits at no extra cost delivering tremendous value to your business.
  3. Everyone In Our Company Is Client Focused – Liberty’s Client Services Division is unique in our industry offering a team of single point of contact professionals supported by our best in class Customs Brokerage and logistics specialists. Customer service is not just a division at Liberty, though, it’s an attitude and a company philosophy.
  4. Liberty Offers Personalized Service – We don’t treat you like every other client. We know your name and we know your business. There are no 800 numbers at Liberty, just extraordinary, personalized service.
  5. Liberty Offers Customized Service – Liberty makes it easy for you to work with us. We make it simple and seamless. We are flexible, molding our business processes to meet your needs.
  6. When Your Business Has Challenges, We Work Tirelessly To Get You The Best Possible Result – We’re here when it counts. When challenges occur, our team is your team, working tirelessly to get the best possible result for your business.
  7. We Have A Passion For Learning & Innovating – Our team is your team. Liberty shares the knowledge, experience & network of our team of 70 with you on a value added basis. We’re an extension of your business keeping you at the forefront of industry trends, regulatory changes, best in class logistics practices & new security initiatives. We are a market leader in training & education. We enthusiastically answer your questions, research the best solutions for your challenges & provide customized, on-site training, compliance & audit support. If you have a challenge, we’ll find the solution.

Our people are at the core of Liberty’s service vision. Our team members believe that extraordinary, personalized, customized service brings value to your supply chain and that innovation & education will bring best in class results to your business.

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